/* Telemarketing Platform (2026-10-31): the agent desk (desk.html) and the
   pieces it shares with the dashboard through js/desk-common.js: the
   person panel (.pp), the lead form (.lf), the script view (.sv), badges
   and strips (.dk-*). Loaded after admin.css on the dashboard and on the
   desk, so admin.css's tokens are used with plain fallbacks.

   Colour only for status: green ok, amber warn, red danger, violet info,
   teal nurture. The flat paper-and-pine look itself is in theme.css. */

:root {
  --dk-ok: #3a4f00; --dk-ok-bg: #f1fad9;
  --dk-warn: #4a3a5c; --dk-warn-bg: #f1edf5;
  --dk-danger: #b0124f; --dk-danger-bg: #fee8f0;
  --dk-info: #422082; --dk-info-bg: #f1eefa;
  --dk-teal: #3a4f00; --dk-teal-bg: #f1fad9;
  --dk-neutral: #1f1633; --dk-neutral-bg: #e5e7eb;
  --dk-muted: #5f5870; --dk-muted-bg: #e5e7eb;
  --dk-ink: var(--ink, #1f1633); --dk-ink-2: var(--ink-2, #1f1633); --dk-ink-3: var(--ink-3, #5f5870);
  --dk-line: var(--line-2, rgba(0, 0, 0, 0.14)); --dk-line-soft: var(--line, rgba(0, 0, 0, 0.08));
  --dk-grad: var(--grad, #b0124f);
  --dk-display: var(--font-display, "Sora", "Plus Jakarta Sans", system-ui, sans-serif);
  --dk-mono: var(--font-mono);
  --dk-r: 14px;
}

/* ---------- shared atoms ---------- */
.dk-badge { display: inline-flex; align-items: center; gap: 5px; padding: 3px 9px; border-radius: 4px; font-size: 12px; font-weight: 700; line-height: 1.3; white-space: nowrap; background: var(--dk-neutral-bg); color: var(--dk-neutral); max-width: 100%; }
.dk-badge.sm { padding: 2px 7px; font-size: 12px; }
.dk-badge.is-ok { background: var(--dk-ok-bg); color: var(--dk-ok); }
.dk-badge.is-warn { background: var(--dk-warn-bg); color: var(--dk-warn); }
.dk-badge.is-danger { background: var(--dk-danger-bg); color: var(--dk-danger); }
.dk-badge.is-info, .dk-badge.is-violet { background: var(--dk-info-bg); color: var(--dk-info); }
.dk-badge.is-teal { background: var(--dk-teal-bg); color: var(--dk-teal); }
.dk-badge.is-muted { background: var(--dk-muted-bg); color: var(--dk-muted); }
.dk-strip { padding: 10px 14px; border-radius: 12px; font-size: 14px; line-height: 1.5; border: 1px solid transparent; }
.dk-strip b { font-weight: 700; }
.dk-strip.is-danger { background: var(--dk-danger-bg); color: #7a0f3a; border-color: rgba(176, 18, 79, 0.18); }
.dk-strip.is-warn { background: var(--dk-warn-bg); color: #4a3a5c; border-color: rgba(74, 58, 92, 0.18); }
.dk-strip.is-info { background: var(--dk-info-bg); color: #2f1760; border-color: rgba(176, 18, 79, 0.14); }
.dk-strip.is-teal { background: var(--dk-teal-bg); color: #3a4f00; border-color: rgba(58, 79, 0, 0.16); }
.dk-primary { display: inline-flex; align-items: center; justify-content: center; min-height: 46px; padding: 0 20px; border: 0; border-radius: 12px; background: var(--dk-grad); color: #fff; font: inherit; font-size: 14.5px; font-weight: 700; cursor: pointer; box-shadow: var(--shadow-glow, 0 10px 28px -10px rgba(176, 18, 79, 0.55)); transition: transform 0.14s ease, box-shadow 0.2s ease; }
.dk-primary:hover { transform: translateY(-1px); }
.dk-primary:active { transform: scale(0.98); }
.dk-primary:disabled { background: #f1eefa; color: #422082; cursor: not-allowed; box-shadow: none; transform: none; }
.dk-ghost { display: inline-flex; align-items: center; justify-content: center; min-height: 44px; padding: 0 14px; border-radius: 12px; border: 1px solid var(--dk-line); background: #fff; font: inherit; font-size: 14px; font-weight: 700; color: var(--dk-ink); text-decoration: none; cursor: pointer; }
.dk-ghost:hover { border-color: rgba(176, 18, 79, 0.45); }
.dk-ghost:disabled { opacity: 0.5; cursor: not-allowed; }
.dk-link { background: none; border: 0; padding: 0; color: var(--dk-info); font: inherit; font-size: 13px; font-weight: 700; text-decoration: underline; text-decoration-color: rgba(176, 18, 79, 0.35); text-underline-offset: 3px; cursor: pointer; }
.dk-chipbtn { min-height: 32px; padding: 4px 12px; border-radius: 4px; border: 1px solid var(--dk-line); background: #fff; font: inherit; font-size: 13px; font-weight: 700; color: var(--dk-ink); cursor: pointer; }
.dk-chipbtn:hover { border-color: rgba(176, 18, 79, 0.45); }
.dk-err { margin: 0; color: var(--dk-danger); font-size: 13px; font-weight: 600; }
.dk-err[hidden] { display: none; }
.dk-empty { font-size: 13px; color: var(--dk-ink-3); margin: 0; padding: 4px 0; }

/* ---------- the person panel ---------- */
.pp-host { min-width: 0; }
.pp { display: grid; gap: 16px; position: relative; font-size: 14px; color: var(--dk-ink); }
.pp-head { display: flex; gap: 14px; align-items: flex-start; flex-wrap: wrap; }
.pp-avatar { flex: 0 0 52px; width: 52px; height: 52px; border-radius: 12px; display: grid; place-items: center; font-family: var(--dk-display); font-weight: 700; font-size: 18px; color: #fff; background: var(--dk-ink); }
.pp-who { flex: 1 1 240px; min-width: 0; }
.pp-who h3 { margin: 0; font-family: var(--dk-display); font-size: 21px; line-height: 1.15; letter-spacing: 0; }
.pp-star { color: #5e4a72; font-size: 16px; }
.pp-title { margin: 3px 0 0; font-size: 14px; color: var(--dk-ink-2); }
.pp-co { margin: 2px 0 0; font-size: 14px; color: var(--dk-ink-2); }
.pp-co span { color: var(--dk-ink-3); }
.pp-co span::before { content: "· "; }
.pp-badges { flex: 1 1 100%; display: flex; flex-wrap: wrap; gap: 6px 10px; align-items: center; }
.pp-meta { font-size: 13px; color: var(--dk-ink-3); }
.pp-assign { font-size: 14px; color: var(--dk-ink-2); display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.pp-formhost { border: 1px solid rgba(176, 18, 79, 0.3); border-radius: 12px; padding: 16px; background: #ffffff; box-shadow: var(--shadow-md, 0 10px 30px -14px rgba(0, 0, 0, 0.22)); }
.pp-formhost[hidden] { display: none; }

.pp-numbers { display: grid; gap: 10px; grid-template-columns: repeat(auto-fit, minmax(230px, 1fr)); }
.pp-num { display: grid; grid-template-columns: 1fr auto; grid-template-areas: "k go" "v go"; align-items: center; gap: 0 12px; padding: 12px 16px; border-radius: 12px; border: 1.5px solid var(--dk-line-soft); background: #fff; color: inherit; text-decoration: none; font: inherit; text-align: left; cursor: pointer; min-height: 72px; box-shadow: var(--shadow-sm, 0 1px 2px rgba(0, 0, 0, 0.06)); transition: border-color 0.12s ease, transform 0.12s ease; }
.pp-num:hover { border-color: rgba(176, 18, 79, 0.5); }
.pp-num:active { transform: scale(0.985); }
.pp-num-k { grid-area: k; font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--dk-ink-3); }
.pp-num-v { grid-area: v; font-family: var(--dk-mono); font-size: 18px; font-weight: 600; color: var(--dk-ink); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pp-wa .pp-num-v, .pp-mail .pp-num-v { font-family: inherit; font-size: 14px; font-weight: 600; color: var(--dk-ink-2); white-space: normal; }
.pp-num-go { grid-area: go; min-width: 64px; text-align: center; padding: 10px 14px; border-radius: 12px; background: var(--dk-ink); color: #fff; font-size: 14px; font-weight: 700; }
.pp-wa .pp-num-go { background: var(--dk-teal); }
.pp-mail .pp-num-go { background: var(--dk-info); }
.pp-callwith { display: flex; gap: 14px; align-items: center; flex-wrap: wrap; font-size: 13px; color: var(--dk-ink-3); }
.pp-callwith label { display: inline-flex; gap: 6px; align-items: center; font-weight: 700; color: var(--dk-ink-2); }
.pp-callwith select, .pp-callwith input { font: inherit; font-size: 13px; min-height: 32px; padding: 3px 8px; border-radius: 8px; border: 1px solid var(--dk-line); background: #fff; color: var(--dk-ink); }
.pp-timer { display: flex; gap: 12px; align-items: center; padding: 10px 14px; border-radius: 12px; background: var(--dk-warn-bg); color: var(--dk-warn); font-weight: 700; font-size: 14px; }
.pp-timer[hidden] { display: none; }
.pp-timer b { font-family: var(--dk-mono); font-size: 16px; font-variant-numeric: tabular-nums; }
.pp-timer .dk-link { margin-left: auto; color: var(--dk-warn); font-size: 12px; }

.pp-outcomes { display: grid; gap: 12px; }
.pp-og-t { font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--dk-ink-3); margin-bottom: 6px; }
.pp-og-b { display: grid; gap: 8px; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); }
.pp-ob { min-height: 46px; padding: 8px 12px 8px 14px; border-radius: 12px; border: 1.5px solid var(--dk-line); border-left-width: 5px; background: #fff; font: inherit; font-size: 14px; font-weight: 700; color: var(--dk-ink); cursor: pointer; text-align: left; line-height: 1.25; transition: transform 0.12s ease, border-color 0.12s ease, background 0.12s ease; }
.pp-ob:hover { border-color: rgba(176, 18, 79, 0.45); }
.pp-ob:active { transform: scale(0.97); }
.pp-ob:disabled { opacity: 0.6; cursor: wait; }
.pp-ob.is-followup { border-left-color: #5e4a72; }
.pp-ob.is-good { border-left-color: #4a6500; }
.pp-ob.is-closed { border-left-color: #b0124f; }
.pp-ob.is-last { background: var(--dk-muted-bg); }
.pp-ob.is-chosen { color: #fff; }
.pp-ob.is-chosen.is-followup { background: var(--dk-warn); border-color: var(--dk-warn); }
.pp-ob.is-chosen.is-good { background: var(--dk-ok); border-color: var(--dk-ok); }
.pp-ob.is-chosen.is-closed { background: var(--dk-danger); border-color: var(--dk-danger); }

.pp-form { display: grid; gap: 10px; }
.pp-cb { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; font-size: 13px; font-weight: 700; color: var(--dk-ink-2); }
.pp-cb[hidden] { display: none; }
.pp-cb input { flex: 1 1 200px; min-height: 42px; font: inherit; font-size: 14px; padding: 6px 10px; border-radius: 8px; border: 1.5px solid var(--dk-line); background: #fff; color: var(--dk-ink); }
.pp-cb-open { justify-self: start; }
.pp-note { display: grid; gap: 5px; font-size: 13px; font-weight: 700; color: var(--dk-ink-2); }
.pp-note span small { font-weight: 500; color: var(--dk-ink-3); }
.pp-note textarea { font: inherit; font-size: 14.5px; line-height: 1.5; padding: 10px 12px; border-radius: 12px; border: 1.5px solid var(--dk-line); background: #fff; color: var(--dk-ink); resize: vertical; min-height: 96px; }
.pp-note textarea:focus, .pp-cb input:focus, .pp-edit input:focus, .pp-edit select:focus, .lf input:focus, .lf select:focus, .lf textarea:focus { outline: none; border-color: #422082; box-shadow: var(--ring, 0 0 0 3px rgba(176, 18, 79, 0.35)); }
.pp-note-hint { font-weight: 600; color: var(--dk-ok); min-height: 16px; }
.pp-actions { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.pp-edit { padding: 14px; border-radius: 12px; background: var(--dk-muted-bg); display: grid; gap: 12px; }
.pp-edit[hidden] { display: none; }
.pp-edit-grid { display: grid; gap: 10px; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); }
.pp-edit-grid label { display: grid; gap: 4px; font-size: 12px; font-weight: 700; color: var(--dk-ink-2); }
.pp-edit input, .pp-edit select { font: inherit; font-size: 14px; min-height: 42px; padding: 6px 10px; border-radius: 8px; border: 1.5px solid var(--dk-line); background: #fff; color: var(--dk-ink); width: 100%; }

.pp-sec { display: grid; gap: 8px; }
.pp-sec h4, .pp-script summary h4 { margin: 0; font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--dk-ink-3); display: inline; }
.pp-sec h4 span { font-weight: 700; color: var(--dk-ink-3); margin-left: 4px; }
.pp-sec-h { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; }
.pp-sec-a { display: flex; gap: 14px; flex-wrap: wrap; }
.pp-script { display: block; padding: 14px 16px; border-radius: 12px; background: #f1edf5; border: 1px solid rgba(74, 58, 92, 0.14); }
.pp-script summary { cursor: pointer; list-style: none; display: flex; align-items: center; gap: 8px; }
.pp-script summary::-webkit-details-marker { display: none; }
.pp-script summary::before { content: ""; width: 7px; height: 7px; border-right: 2px solid var(--dk-ink-3); border-bottom: 2px solid var(--dk-ink-3); transform: rotate(-45deg); transition: transform 0.14s ease; }
.pp-script[open] summary::before { transform: rotate(45deg); }
.pp-script[open] summary { margin-bottom: 10px; }
.pp-leads { display: grid; gap: 8px; }
.pp-lead { border: 1px solid var(--dk-line-soft); border-radius: 12px; background: #fff; padding: 0 12px; }
.pp-lead summary { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; padding: 10px 0; cursor: pointer; font-size: 14px; }
.pp-lead summary small { margin-left: auto; color: var(--dk-ink-3); font-size: 12px; }
.pp-lead-k { font-weight: 700; }
.pp-lead-b { padding: 0 0 12px; display: grid; gap: 6px; font-size: 14px; }
.pp-lead-b p { margin: 0; }
.pp-lead-rm { padding: 8px 10px; border-radius: 8px; background: var(--dk-muted-bg); line-height: 1.5; white-space: normal; }
.pp-log { list-style: none; margin: 0; padding: 0; display: grid; gap: 4px; }
.pp-log li { display: grid; grid-template-columns: 104px 1fr auto; gap: 10px; align-items: baseline; font-size: 13px; padding: 7px 0; border-bottom: 1px solid var(--dk-line-soft); }
.pp-log-when { color: var(--dk-ink-3); font-size: 12px; white-space: nowrap; }
.pp-log-what { display: flex; gap: 8px; align-items: baseline; flex-wrap: wrap; }
.pp-log-what em { font-style: normal; color: var(--dk-ink-3); }
.pp-log-note { flex: 1 1 100%; color: var(--dk-ink-2); line-height: 1.45; }
.pp-log-who { color: var(--dk-ink-3); font-size: 12px; }
.pp-dur { font-family: var(--dk-mono); font-size: 12px; color: var(--dk-ink-3); }
.pp-toast { position: sticky; bottom: 12px; justify-self: center; background: var(--dk-ink); color: #fff; padding: 10px 16px; border-radius: 12px; font-weight: 700; font-size: 14px; box-shadow: 0 18px 40px -18px rgba(47, 23, 96, 0.6); z-index: 5; }
.pp-toast[hidden] { display: none; }
@media (max-width: 560px) { .pp-log li { grid-template-columns: 1fr; gap: 2px; } .pp-numbers { grid-template-columns: 1fr; } }

/* ---------- the script view ---------- */
.sv { display: grid; gap: 2px; }
.sv-sec { border-top: 1px solid rgba(74, 58, 92, 0.12); }
.sv-sec:first-child { border-top: 0; }
.sv-sec > summary { padding: 9px 0; font-weight: 700; font-size: 14px; cursor: pointer; color: var(--dk-ink); }
.sv-line { padding: 4px 0 10px; }
.sv-line p { margin: 0 0 6px; font-size: 15px; line-height: 1.6; color: #2f1760; }
.sv-branch { display: grid; gap: 4px; font-size: 13px; line-height: 1.45; }
.sv-branch span { padding: 4px 10px; border-radius: 8px; }
.sv-branch b { font-weight: 700; margin-right: 4px; }
.sv-yes { background: var(--dk-ok-bg); color: var(--dk-ok); }
.sv-no { background: var(--dk-warn-bg); color: var(--dk-warn); }
.sv-list { margin: 4px 0 10px; padding-left: 20px; font-size: 14px; line-height: 1.6; color: #2f1760; }
.sv-obj { margin: 2px 0 6px; padding: 6px 10px; border-radius: 8px; background: #fff; border: 1px solid rgba(74, 58, 92, 0.12); }
.sv-obj summary { font-weight: 700; font-size: 14px; cursor: pointer; }
.sv-obj p { margin: 6px 0 2px; font-size: 14px; line-height: 1.55; color: #2f1760; }
.sv-check { display: grid; gap: 6px; padding: 2px 0 10px; }
.sv-check label { display: flex; gap: 10px; align-items: flex-start; font-size: 14px; line-height: 1.45; cursor: pointer; }
.sv-check input { width: 18px; height: 18px; margin-top: 2px; accent-color: #3a4f00; }
.sv-caution { margin: 8px 0 0; padding: 10px 12px; border-radius: 8px; background: var(--dk-danger-bg); color: #7a0f3a; font-size: 13px; line-height: 1.5; }

/* ---------- the lead form ---------- */
.lf { display: grid; gap: 14px; }
.lf-head h3 { margin: 0; font-family: var(--dk-display); font-size: 18px; letter-spacing: 0; }
.lf-head p { margin: 4px 0 0; font-size: 13px; color: var(--dk-ink-3); line-height: 1.5; }
.lf-warn { display: grid; gap: 8px; }
.lf-warn:empty { display: none; }
.lf-grid { display: grid; gap: 12px; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); }
.lf-f { display: grid; gap: 5px; font-size: 13px; font-weight: 700; color: var(--dk-ink-2); min-width: 0; }
.lf-f > span small { font-weight: 500; color: var(--dk-ink-3); }
.lf-wide { grid-column: 1 / -1; }
.lf input, .lf select, .lf textarea { font: inherit; font-size: 14.5px; min-height: 44px; padding: 8px 12px; border-radius: 8px; border: 1.5px solid var(--dk-line); background: #fff; color: var(--dk-ink); width: 100%; }
.lf textarea { min-height: 0; line-height: 1.5; resize: vertical; }
.lf-sub { font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--dk-ink-3); margin-top: 4px; }
.lf-more { border: 1px solid var(--dk-line-soft); border-radius: 12px; padding: 0 12px; background: #fff; }
.lf-more summary { padding: 10px 0; font-weight: 700; font-size: 14px; cursor: pointer; }
.lf-more .lf-grid { padding: 4px 0 12px; }
.lf-qs { display: grid; gap: 12px; padding: 12px 14px; border-radius: 12px; background: #fff; border: 1px solid var(--dk-line-soft); }
.lf-qs-head { font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--dk-ink-3); }
.lf-qs-head small { display: block; margin-top: 3px; text-transform: none; letter-spacing: 0; font-weight: 500; font-size: 13px; }
.lf-q { display: grid; gap: 6px; }
.lf-q small { font-size: 12px; color: var(--dk-ink-3); }
.lf-q-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.lf-q-label { font-size: 14px; font-weight: 700; color: var(--dk-ink); }
.lf-q-label i { color: var(--dk-danger); font-style: normal; }
.lf-tag { display: inline-flex; align-items: center; padding: 2px 8px; border-radius: 4px; font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; background: var(--dk-muted-bg); color: var(--dk-ink-3); white-space: nowrap; }
.lf-tag.is-on { background: var(--dk-ok-bg); color: var(--dk-ok); }
.lf-pills { display: flex; flex-wrap: wrap; gap: 6px; }
.lf-pill { min-height: 40px; padding: 6px 14px; border-radius: 4px; border: 1.5px solid var(--dk-line); background: #fff; font: inherit; font-size: 14px; font-weight: 700; color: var(--dk-ink); cursor: pointer; }
.lf-pill[aria-pressed="true"] { background: var(--dk-ink); border-color: var(--dk-ink); color: #fff; }
.lf-level { display: grid; gap: 6px; padding: 12px 14px; border-radius: 12px; background: #fff; border: 1px solid var(--dk-line-soft); }
.lf-level-n { font-size: 14px; color: var(--dk-ink-2); }
.lf-level-n b { font-family: var(--dk-display); font-size: 26px; color: var(--dk-ink); margin-left: 4px; }
.lf-level-n small { color: var(--dk-ink-3); font-weight: 600; margin-left: 8px; }
.lf-level-bant { display: flex; flex-wrap: wrap; gap: 6px; }
.lf-level-def { margin: 0; font-size: 13px; color: var(--dk-ink-3); line-height: 1.5; font-weight: 500; }
.lf-actions { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }

/* ---------- the desk page ---------- */
body.dk-page { font-size: 15px; }
.dk-page #root { min-height: 100dvh; }
.dk-page :focus-visible { outline: 3px solid #422082; outline-offset: 2px; }
body.dk-gated::after { display: none; }
.dk-gate { min-height: 100dvh; display: grid; place-items: center; padding: 24px 16px; }
.dk-gate-card { width: min(100%, 400px); padding: 30px 28px; border-radius: 12px; background: #2f1760; color: #fff; box-shadow: var(--shadow-lg, 0 28px 56px -22px rgba(0, 0, 0, 0.34)); display: grid; gap: 10px; }
.dk-gate-card.dk-gate-plain { background: #fff; color: var(--dk-ink); text-align: center; }
.dk-gate-logo { height: 36px; width: auto; }
.dk-gate-kicker { display: flex; gap: 8px; align-items: center; font-size: 12px; font-weight: 700; letter-spacing: 0.14em; text-transform: uppercase; color: rgba(255, 255, 255, 0.7); }
.dk-gate h1 { margin: 6px 0 0; font-family: var(--dk-display); font-size: 28px; letter-spacing: 0; }
.dk-gate-card.dk-gate-plain h1 { color: var(--dk-ink); }
.dk-gate p { margin: 0 0 8px; color: rgba(255, 255, 255, 0.72); line-height: 1.55; font-size: 14px; }
.dk-gate-card.dk-gate-plain p { color: var(--dk-ink-2); }
.dk-gate form { display: grid; gap: 10px; }
.dk-gate label { display: grid; gap: 6px; font-size: 13px; font-weight: 600; color: rgba(255, 255, 255, 0.8); }
.dk-gate input[type="email"], .dk-gate input[type="password"] { min-height: 48px; padding: 0 14px; border-radius: 12px; border: 1px solid rgba(255, 255, 255, 0.18); background: rgba(255, 255, 255, 0.08); color: #fff; font: inherit; }
.dk-gate input:focus { outline: none; border-color: rgba(176, 18, 79, 0.9); box-shadow: 0 0 0 4px rgba(176, 18, 79, 0.3); }
.dk-gate-chk { display: flex !important; gap: 8px; align-items: center; }
.dk-gate-err { color: #fee8f0; font-size: 13px; margin: 0; }
.dk-gate-err[hidden] { display: none; }
.dk-gate .dk-primary { margin-top: 4px; }

.dk-top { position: sticky; top: 0; z-index: 20; background: rgba(229, 231, 235, 0.9); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px); border-bottom: 1px solid var(--dk-line-soft); }
.dk-top-in { display: flex; gap: 20px; align-items: center; padding: calc(10px + env(safe-area-inset-top, 0px)) 20px 8px; flex-wrap: wrap; max-width: 1440px; margin: 0 auto; }
.dk-brand { display: flex; gap: 10px; align-items: center; }
.dk-brand div { display: grid; line-height: 1.2; }
.dk-brand strong { font-family: var(--dk-display); font-size: 14.5px; }
.dk-brand span { font-size: 12px; color: var(--dk-ink-3); }
.dk-camp { display: grid; gap: 2px; min-width: 0; flex: 1 1 220px; }
.dk-camp strong { font-family: var(--dk-display); font-size: 15px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dk-camp select { max-width: 360px; min-height: 38px; border-radius: 8px; border: 1px solid var(--dk-line); background: #fff; padding: 0 8px; font: inherit; font-weight: 700; font-size: 14px; }
.dk-camp small { font-size: 12px; color: var(--dk-ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dk-stats { display: flex; gap: 18px; align-items: flex-start; }
.dk-stat { display: grid; gap: 1px; line-height: 1.1; min-width: 70px; }
.dk-stat b { font-family: var(--dk-display); font-size: 22px; font-variant-numeric: tabular-nums; }
.dk-stat b small { font-size: 12px; font-weight: 700; color: var(--dk-ink-3); margin-left: 3px; }
.dk-stat span { font-size: 12px; color: var(--dk-ink-3); }
.dk-stat-all b { font-size: 16px; }
.dk-stat-all span { line-height: 1.3; }
.dk-meter { display: block; height: 4px; border-radius: 2px; background: var(--dk-neutral-bg); margin-top: 4px; overflow: hidden; }
.dk-meter i { display: block; height: 100%; background: var(--dk-ok); border-radius: 2px; }
.dk-menu { display: flex; gap: 6px; margin-left: auto; }
.dk-menu .dk-ghost { min-height: 38px; font-size: 13px; }
.dk-views { display: flex; gap: 2px; padding: 0 20px 8px; max-width: 1440px; margin: 0 auto; }
.dk-views button { min-height: 40px; padding: 0 16px; border: 0; border-radius: 8px; background: none; font: inherit; font-weight: 700; font-size: 14px; color: var(--dk-ink-3); cursor: pointer; }
.dk-views button[aria-selected="true"] { background: #fff; color: var(--dk-ink); box-shadow: 0 1px 2px rgba(47, 23, 96, 0.12); }
.dk-views button span { margin-left: 4px; font-size: 12px; padding: 1px 7px; border-radius: 4px; background: var(--dk-neutral-bg); color: var(--dk-ink-2); }

.dk-main { display: grid; grid-template-columns: 360px minmax(0, 1fr); gap: 18px; padding: 16px 20px 40px; max-width: 1440px; margin: 0 auto; align-items: start; }
.dk-main.is-leads { grid-template-columns: 1fr; }
.dk-side { display: grid; gap: 10px; position: sticky; top: 124px; max-height: calc(100dvh - 140px); }
.dk-side input[type="search"] { min-height: 44px; padding: 0 14px; border-radius: 12px; border: 1.5px solid var(--dk-line); background: #fff; font: inherit; font-size: 14px; }
.dk-filters { display: flex; gap: 6px; flex-wrap: wrap; }
.dk-filters button { min-height: 34px; border: 1px solid var(--dk-line-soft); background: #fff; border-radius: 4px; padding: 4px 11px; font: inherit; font-size: 13px; font-weight: 700; color: var(--dk-ink-2); cursor: pointer; }
.dk-filters button[aria-pressed="true"] { background: var(--dk-ink); color: #fff; border-color: var(--dk-ink); }
.dk-filters button b { font-weight: 700; margin-left: 2px; }
.dk-list { list-style: none; margin: 0; padding: 0 2px 2px 0; display: grid; gap: 6px; overflow: auto; min-height: 0; }
.dk-row { width: 100%; min-height: 56px; display: flex; gap: 10px; align-items: center; justify-content: space-between; text-align: left; padding: 10px 12px 10px 14px; border-radius: 12px; border: 1.5px solid var(--dk-line-soft); border-left-width: 5px; border-left-color: transparent; background: #fff; font: inherit; cursor: pointer; }
.dk-row:hover { border-color: rgba(176, 18, 79, 0.4); border-left-color: rgba(176, 18, 79, 0.4); }
.dk-row.is-current { box-shadow: inset 0 0 0 1.5px #b0124f; border-color: #b0124f; }
.dk-row.is-b0 { border-left-color: #b0124f; }
.dk-row.is-b2-5 { border-left-color: #5e4a72; }
.dk-row.is-b1 { border-left-color: #3a4f00; }
.dk-row.is-b3 { border-left-color: #4a6500; }
.dk-row.is-b9 { opacity: 0.6; }
.dk-row-main { display: grid; min-width: 0; gap: 1px; }
.dk-row-main strong { font-size: 14.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dk-row-main small { font-size: 13px; color: var(--dk-ink-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.dk-star { color: #5e4a72; font-style: normal; margin-right: 4px; }
.dk-row-side { display: grid; justify-items: end; gap: 3px; flex-shrink: 0; }
.dk-row-side small { font-size: 12px; color: var(--dk-ink-3); }
.dk-due { font-style: normal; font-size: 12px; font-weight: 700; color: var(--dk-warn); white-space: nowrap; }
.dk-due.is-now { color: #b0124f; }
.dk-flag { font-style: normal; font-size: 12px; font-weight: 700; color: var(--dk-danger); }
.dk-list .dk-empty { padding: 16px; text-align: center; font-size: 14px; }
.dk-person { background: #fff; border-radius: 12px; border: 1px solid var(--dk-line-soft); padding: 18px 20px 22px; min-height: 60vh; box-shadow: var(--shadow-md, 0 10px 30px -14px rgba(0, 0, 0, 0.22)); min-width: 0; }
.dk-person-bar { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 14px; font-size: 12px; font-weight: 700; letter-spacing: 0.06em; text-transform: uppercase; color: var(--dk-ink-3); }
.dk-person-bar .dk-ghost { min-height: 40px; }
.dk-pick { display: grid; place-content: center; justify-items: center; gap: 12px; min-height: 40vh; text-align: center; color: var(--dk-ink-2); }
.dk-pick p { margin: 0; }
.dk-toast { position: fixed; left: 50%; bottom: calc(22px + env(safe-area-inset-bottom, 0px)); transform: translateX(-50%); background: var(--dk-ink); color: #fff; padding: 12px 18px; border-radius: 12px; font-weight: 700; font-size: 14px; z-index: 80; box-shadow: 0 18px 40px -18px rgba(47, 23, 96, 0.6); display: flex; gap: 12px; align-items: center; max-width: calc(100vw - 32px); }
.dk-toast[hidden] { display: none; }
.dk-toast button { border: 0; border-radius: 8px; padding: 6px 12px; background: #fff; color: var(--dk-ink); font: inherit; font-weight: 700; cursor: pointer; }

.dk-leads { display: grid; gap: 20px; }
.dk-leads-sec { background: #fff; border-radius: 12px; border: 1px solid var(--dk-line-soft); padding: 18px 20px; box-shadow: var(--shadow-md, 0 10px 30px -14px rgba(0, 0, 0, 0.22)); }
.dk-leads-sec h2 { margin: 0 0 12px; font-family: var(--dk-display); font-size: 16px; }
.dk-leads-sec h2 span { font-size: 12px; padding: 1px 8px; border-radius: 4px; background: var(--dk-neutral-bg); color: var(--dk-ink-2); margin-left: 6px; vertical-align: middle; }
.dk-leadlist { display: grid; gap: 8px; }
.dk-leadrow { width: 100%; display: flex; gap: 12px; justify-content: space-between; align-items: center; text-align: left; padding: 12px 14px; border-radius: 12px; border: 1.5px solid var(--dk-line-soft); background: #fff; font: inherit; cursor: pointer; min-height: 56px; }
.dk-leadrow:hover { border-color: rgba(176, 18, 79, 0.4); }
.dk-leadrow-main { display: grid; min-width: 0; gap: 2px; }
.dk-leadrow-main strong { font-size: 14.5px; }
.dk-leadrow-main small { font-size: 13px; color: var(--dk-ink-3); }
.dk-leadrow-needs { color: var(--dk-ink-2) !important; }
.dk-leadrow-side { display: flex; flex-wrap: wrap; gap: 6px; justify-content: flex-end; align-items: center; flex-shrink: 0; max-width: 55%; }
.dk-leadrow-side em { font-style: normal; font-weight: 700; font-size: 13px; }
.dk-leadrow-side small { flex: 1 1 100%; text-align: right; font-size: 12px; color: var(--dk-ink-3); }

@media (max-width: 1100px) { .dk-stats { order: 5; flex: 1 1 100%; } .dk-stat-all { margin-left: auto; text-align: right; } }
@media (max-width: 759px) {
  .dk-main { grid-template-columns: 1fr; padding: 12px; gap: 12px; }
  .dk-side { position: static; max-height: none; }
  .dk-main.is-person .dk-side { display: none; }
  .dk-main:not(.is-person) .dk-person { display: none; }
  .dk-stats { display: none; }
  .dk-top-in { gap: 10px 14px; padding-left: 14px; padding-right: 14px; }
  .dk-brand span { display: none; }
  .dk-camp { flex-basis: 100%; order: 4; }
  .dk-views { padding: 0 14px 8px; }
  .dk-person { padding: 14px; border-radius: 12px; min-height: 0; }
  .dk-leadrow { flex-direction: column; align-items: stretch; }
  .dk-leadrow-side { max-width: none; justify-content: flex-start; }
  .dk-leadrow-side small { text-align: left; }
  .pp-og-b { grid-template-columns: 1fr 1fr; }
  .pp-num-v { font-size: 17px; }
}
@media (min-width: 760px) { .dk-person-bar #dk-back { visibility: hidden; } }
@media (prefers-reduced-motion: reduce) { .pp-ob, .pp-num, .dk-primary, .pp-script summary::before { transition: none; } }

/* ---------- Sapa Dial: one screen, one obvious action ---------- */
.dk-main.is-queue { grid-template-columns: 300px minmax(0, 1fr) 360px; max-width: 1560px; gap: 14px; }
.dk-guide { position: sticky; top: 120px; max-height: calc(100dvh - 136px); overflow: auto; background: var(--surface, #fff); border-radius: 12px; min-width: 0; }
.dk-guide:empty { display: none; }
@media (max-width: 1240px) { .dk-main.is-queue { grid-template-columns: 280px minmax(0, 1fr); } .dk-guide { grid-column: 2; position: static; max-height: none; } }
.pp-brief { list-style: none; margin: 0; padding: 12px 14px; display: grid; gap: 4px; border-radius: 12px; background: var(--well, #e5e7eb); font-size: 14px; line-height: 1.45; }
.pp-brief b { display: inline-block; min-width: 74px; font-weight: 600; color: var(--dk-ink-3); }
.pp-brief-note { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pp-wish { margin-left: 6px; padding: 2px 9px; border-radius: 4px; background: var(--warm-tint, #f1edf5); color: var(--warm-hover, #b0124f); font-family: var(--font-body); font-size: 12px; font-weight: 600; vertical-align: middle; }
.pp-call { display: grid; gap: 8px; }
.pp-go { display: flex; align-items: center; gap: 14px; min-height: 64px; padding: 10px 20px; border-radius: 12px; background: var(--warm, #b0124f); color: #fff; text-decoration: none; transition: background-color 0.14s ease; }
.pp-go:hover { background: var(--warm-hover, #b0124f); }
.pp-go-t { font-family: var(--dk-display); font-size: 19px; font-weight: 600; }
.pp-go-n { margin-left: auto; font-family: var(--dk-mono); font-size: 16px; font-weight: 600; font-variant-numeric: tabular-nums; }
.pp kbd, .dk-keys kbd { display: inline-grid; place-items: center; min-width: 22px; height: 22px; padding: 0 5px; border-radius: 6px; background: rgba(0, 0, 0, 0.07); color: inherit; font-family: var(--dk-mono); font-size: 12px; font-weight: 600; }
.pp-go kbd { background: rgba(255, 255, 255, 0.22); }
.pp-live { display: flex; align-items: center; gap: 14px; min-height: 64px; padding: 10px 20px; border-radius: 12px; background: var(--ink, #1f1633); color: #fff; font-weight: 500; }
.pp-live b { font-family: var(--dk-mono); font-size: 22px; font-weight: 600; font-variant-numeric: tabular-nums; }
.pp-live .dk-link { margin-left: auto; color: #fff; }
.pp-alts { display: flex; flex-wrap: wrap; gap: 8px; }
.pp-alt { flex: 1 1 170px; display: grid; gap: 1px; min-height: 48px; padding: 7px 12px; border-radius: 12px; background: var(--well, #e5e7eb); color: var(--dk-ink); font-size: 13px; font-weight: 500; text-decoration: none; overflow-wrap: anywhere; }
.pp-alt:hover { background: var(--well-hover, #e5e7eb); }
.pp-alt span { font-size: 12px; font-weight: 600; color: var(--dk-ink-3); }
.pp-outcomes h4 { margin: 0; font-size: 15px; font-weight: 600; color: var(--dk-ink); }
.pp-og-t { margin-bottom: 4px; font-size: 12px; font-weight: 600; letter-spacing: 0; text-transform: none; color: var(--dk-ink-3); }
.pp-og-b { grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 6px; }
.pp .pp-ob { display: flex; align-items: center; gap: 9px; min-height: 46px; text-align: left; color: var(--dk-ink); }
.pp-ob.is-suggest { box-shadow: inset 0 0 0 2px var(--warm, #b0124f); }
.pp-ob.is-confirm { background: var(--dk-danger-bg); color: var(--dk-danger) !important; }
.pp .pp-cb { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; padding: 12px; border-radius: 12px; background: var(--warm-tint, #f1edf5); font-size: 14px; color: var(--dk-ink); }
.pp-cb b { flex: 1 1 100%; font-weight: 600; }
.pp-cb input { flex: 1 1 190px; min-height: 44px; border: 0; background: #fff; }
.pp-cb-save { min-height: 44px; }
.pp-cb .dk-chipbtn { min-height: 44px; background: #fff; }
.pp-tools { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.pp-tools .dk-ghost { min-height: 40px; }
.pp-callwith { margin-left: auto; display: inline-flex; gap: 6px; align-items: center; font-size: 13px; color: var(--dk-ink-3); }
.pp-callwith select, .pp-callwith input { min-height: 36px; border: 0; border-radius: 8px; background: var(--well, #e5e7eb); font: inherit; font-size: 13px; padding: 3px 8px; }
.pp-toast button, .dk-toast button { margin-left: 10px; border: 0; border-radius: 4px; padding: 6px 14px; background: #fff; color: var(--dk-ink); font: inherit; font-weight: 600; cursor: pointer; }
/* the guide */
.gd { display: grid; }
.gd-tabs { position: sticky; top: 0; z-index: 2; display: flex; flex-wrap: wrap; gap: 0 2px; padding: 8px 10px 0; background: var(--surface, #fff); border-bottom: 1px solid var(--dk-line-soft); }
.gd-tabs button { flex: 0 0 auto; min-height: 40px; padding: 6px 8px; border: 0; background: none; font: inherit; font-size: 14px; font-weight: 500; color: var(--dk-ink-2); cursor: pointer; }
.gd-tabs button[aria-selected="true"] { color: var(--dk-ink); font-weight: 600; box-shadow: inset 0 -3px 0 var(--warm, #b0124f); }
.gd-tabs i { font-style: normal; font-size: 12px; color: var(--dk-ink-3); }
.gd-body { display: grid; gap: 12px; padding: 14px 16px 18px; }
.gd-steps { display: flex; flex-wrap: wrap; gap: 6px; }
.gd-steps button { display: inline-flex; align-items: center; gap: 6px; min-height: 36px; padding: 4px 10px 4px 5px; border: 0; border-radius: 4px; background: var(--well, #e5e7eb); font: inherit; font-size: 13px; font-weight: 500; color: var(--dk-ink-2); cursor: pointer; text-align: left; }
.gd-steps i { display: grid; place-items: center; width: 22px; height: 22px; border-radius: 50%; background: #fff; font-style: normal; font-size: 12px; font-weight: 600; }
.gd-steps button[aria-pressed="true"] { background: var(--ink, #1f1633); color: #fff; }
.gd-steps button[aria-pressed="true"] i { color: var(--ink, #1f1633); }
.gd-lines .sv-line p { font-size: 15.5px; line-height: 1.6; color: var(--dk-ink); }
.gd-close { display: grid; gap: 8px; } .gd-close b, .gd-sub { font-size: 13px; font-weight: 600; }
.gd-objs { display: grid; gap: 8px; }
.gd-obj { padding: 10px 12px; border-radius: 12px; background: var(--well, #e5e7eb); }
.gd-obj b { font-size: 14px; font-weight: 600; } .gd-obj p { margin: 4px 0 0; font-size: 14.5px; line-height: 1.5; }
.gd-log { display: flex; flex-wrap: wrap; gap: 6px; }
.dk-guide .pp-log li { grid-template-columns: 1fr auto; } .dk-guide .pp-log-when { grid-column: 1 / -1; }
/* the top */
.dk-page :focus-visible { outline: 3px solid var(--warm, #b0124f); outline-offset: 2px; }
.dk-progress { display: grid; gap: 4px; min-width: 190px; }
.dk-progress b { font-size: 15px; font-weight: 600; } .dk-progress small { font-size: 12px; color: var(--dk-ink-3); }
.dk-progress .dk-meter { height: 6px; border-radius: 4px; background: rgba(0, 0, 0, 0.08); margin: 0; }
.dk-progress .dk-meter i { background: var(--warm, #b0124f); border-radius: 4px; }
.dk-auto { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; color: var(--dk-ink-2); cursor: pointer; }
.dk-auto input { width: 18px; height: 18px; accent-color: var(--warm, #b0124f); }
.dk-person-bar { text-transform: none; letter-spacing: 0; font-weight: 500; font-size: 13px; flex-wrap: wrap; }
.dk-person-bar > span { margin-right: auto; }
#dk-back { display: none; }
.dk-help { position: fixed; inset: 0; z-index: 90; display: grid; place-items: center; padding: 16px; background: rgba(31, 22, 51, 0.4); }
.dk-help[hidden] { display: none; }
.dk-help-card { width: min(100%, 400px); padding: 20px 22px; border-radius: 12px; background: #fff; }
.dk-help-card h2 { margin: 0 0 10px; font-size: 18px; }
.dk-keys { display: grid; grid-template-columns: auto 1fr; gap: 8px 12px; margin: 0 0 14px; font-size: 14px; }
.dk-keys dd { margin: 0; align-self: center; }
@media (max-width: 760px) {
  .dk-main.is-queue { grid-template-columns: 1fr; padding: 10px 10px 90px; }
  .dk-main.is-queue .dk-guide { grid-column: auto; }
  .dk-main.is-queue:not(.is-person) .dk-guide { display: none; }
  #dk-back { display: inline-flex; }
  .pp-call { display: contents; }
  .pp-go, .pp-live { position: sticky; bottom: calc(8px + env(safe-area-inset-bottom, 0px)); z-index: 5; order: 20; box-shadow: 0 10px 24px -14px rgba(0, 0, 0, 0.5); }
  .pp-go { min-height: 60px; gap: 2px 12px; flex-wrap: wrap; align-content: center; }
  .pp-go-t { font-size: 18px; white-space: nowrap; }
  .pp-go-n { margin-left: 0; font-size: 14px; flex: 1 1 100%; }
  .pp-alts { order: 1; display: grid; grid-template-columns: 1fr 1fr; }
  .pp-alt { min-width: 0; }
  .dk-camp { flex: 1 1 100%; min-width: 0; }
  .dk-camp select { width: 100%; max-width: 100%; }
  .pp-note textarea, .lf input, .lf textarea, .lf select, .pp-cb input, .dk-side input[type="search"] { font-size: 16px; }
  .pp-og-b { grid-template-columns: 1fr 1fr; }
  .pp kbd:not(.x), .dk-auto, .dk-help-btn { display: none; }
  .dk-progress { min-width: 0; flex: 1 1 100%; }
}
@media (prefers-reduced-motion: reduce) { .pp-go { transition: none; } }